Legal
Privacy Policy
How we collect, use, and protect your personal information.
Overview
Top Grade Painting ('we,' 'us,' or 'our') respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request an estimate, or communicate with us by phone, email, or SMS text message.
Information We Collect
We may collect personal information that you voluntarily provide when requesting an estimate, contacting us, opting in to text messages, or filling out forms on our website. This may include your name, mobile phone number, email address, project address, and any details about your project. We also collect non-personal information such as browser type, device information, IP address, and pages visited for website analytics.
How We Use Your Information
We use the information we collect to respond to your inquiries, provide estimates, schedule and perform services, send project updates and appointment reminders, send transactional and promotional SMS messages (only with your express consent), process payments, and improve our website and services. We do not sell your personal information.
SMS / Text Messaging Consent and Privacy
By providing your mobile phone number and opting in (via web form, written agreement, or verbal confirmation), you consent to receive SMS text messages from Top Grade Painting related to estimates, appointment scheduling, project updates, customer care, billing, and occasional promotional offers. Message frequency varies. Message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any goods or services.
No Sharing of Mobile Information
No mobile information (including phone numbers and SMS opt-in data) will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors is limited to what is necessary to provide the services you requested (for example, our SMS platform provider for message delivery, or a scheduling provider). These categories of personal information may be shared with vendors only to support and deliver our services to you and will not be shared or sold for any other purpose.
Information Sharing
Aside from the mobile information restriction above, we may share other information you provide with trusted service providers who help us operate our website, deliver communications, schedule jobs, or service customers (such as our CRM, email, payment, and analytics providers). These parties are contractually required to keep your information confidential and use it only for the services they provide to us. We may also disclose information when required by law, court order, or to protect our legal rights.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and analyze traffic. You can set your browser to refuse cookies or alert you when cookies are being sent. Note that some parts of the site may not function properly without cookies.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
You have the right to access, update, or request deletion of your personal information, and to opt out of marketing communications at any time. To opt out of SMS messages, reply STOP to any message from us. To exercise other rights, contact us using the information below. We will respond to reasonable requests in accordance with applicable law.
Children's Privacy
Our services and website are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to request deletion.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our SMS practices, please contact us at (253) 240-8705 or Topgradedevelopment@gmail.com.
Last updated: June 2, 2026